The Customer Success Salary Survey 2024

At LinkSquares, we've undergone rapid scaling over the past few years, and if there’s one takeaway from this exceptional growth, it’s that you cannot underestimate the power of data in driving customer success....

Good teams have processes in place to make them better at their jobs. Great teams have enablement strategies to support and empower them. CS enablement focuses on providing customer success teams with the tools, resources, and knowledge they need to excel in their jobs....

For subscription businesses these days, it’s not enough to merely provide a product or service – that’s pretty one-sided. To cut through the competition, you must strive to cultivate a partnership that drives mutual success. Both you and the customer need to benefit from customer success....

Regardless of industry vertical, it’s the question on everyone’s mind: Will my job still be here in 20 years, or will it be replaced by AI? The long and short of it is no, AI won’t wipe out customer support managers and customer service agents....

Discover key strategies and advanced best practices essential for building a strong social media support team, effectively utilizing AI, and ultimately creating a more responsive and engaging customer experience....

Customer success aims to plan to achieve customer’s needs. But are all “customer success” teams really focused on providing customer success? The CS team at Logz.io is in charge of representing the voice of customers by advocating their business and technical pains, needs, requests, and wishes....

Let's face it, we all know that a solid onboarding experience is the bedrock of customer success. But what happens when things don't go as planned? When customers aren't fully utilizing your product, or their needs have shifted?...

As a customer success professional, customer experience is at the forefront of your function. In this article, we’re going to explore several ways to keep the customer experience a priority while also juggling more immediate goal....

At Customer Success Collective, we love hearing from Customer Success Managers. In fact, we’re obsessed with them and the work they do; our small contribution is to create a hub of educational resources for global CS enthusiasts....

Driving customer retention and growth is critical, and a powerful tool for this is win-loss analysis. In this article, explore how win-loss analysis can fit into your broader CS objectives....

A well-executed customer education strategy can empower customers, reduce churn, and enhance the overall customer experience. This article will explore the key components of an effective customer education strategy....

Breaking through to the C-suite in any business function is often regarded as the ultimate milestone. For customer experience and customer success leaders, forging strong connections with the C-suite isn’t just beneficial – it’s mission-critical....

The ability to provide constructive feedback to your team is an important skill that any customer success leader must master if they’re to build and retain a high-performing team....

The world is full of age-old questions that continually spark, often heated, debates. But to tap into one of the biggest quandaries of the SaaS zeitgeist… who should own customer renewals? Should it be sales? Customer success? Account management? Or perhaps a specialist renewals role?...

Customer experience (CX) and user experience (UX) are two facets of the overall interaction and engagement customers and users have with a brand or product. Sure, both of these terms sound like they’re cut from the same cloth, but they’re interestingly pretty distinct....