Winning together: Smarter account strategies for sales & CS

A structured framework designed to make one-on-one meetings between CS leaders and CSMs more productive and goal-oriented....

Modern-day leaders must have a set of hard and soft skills to take their companies to the next level. But from all the skills a leader can possess, appreciation ranks at the very top....

In this article, discover the five key questions you should be asking before launching AI in your business....

Join our live session to learn how to break down silos between the pre-and post-sale teams, delivering dependable growth and value for customers....

Despite its increasing importance, not all organizations recognize customer success's full value at the executive level. So why do over one-third of CS leaders feel undervalued by their executive teams? Our research points to several key factors....

A strategic guide designed to help businesses build and sustain meaningful relationships with their customers....

Interested in a career in customer success? You should be. Customer success is quickly becoming one of the top career paths around the world.  In 2024, before you consider tax and without including bonuses and stock, the global median baseline salary for a CSM is $75,000....

Customer success isn’t just about retention—it’s a strategic profit driver. Many companies still see CS as a cost center, but that mindset is changing. By leveraging premium services, strategic account expansion, and value-driven engagements, CS teams can directly impact revenue growth....

Explore the top Customer Success events of 2025 in vibrant cities like Austin, New York, and Amsterdam. Gain insights from industry leaders, network with peers, and discover strategies to elevate your CS game!...

Startups are turning their CSMs into product experts—why? Startups need CSMs to be product experts to drive adoption & retention. Learn why this shift matters & how to avoid burnout in your CS team....

Catch up on all sessions from our first-time event in Washington, D.C. from the likes of Docusign, Eventbrite, Salesforce, Microsoft and more....

Can high-touch Customer Success (CS) scale without draining your budget? YES, it can! Santosh Kumar, discusses how to streamline high-touch CS while keeping costs in check, ensuring every engagement adds real value to the customer journey....

From resolving technical glitches and managing emotional customer interactions, customer support is the invisible force that can make or break a company's reputation. For such a pervasive role, it begs the question: what actually is a customer support manager?...

Join our live session to uncover practical, actionable strategies for avoiding the five common mistakes that unintentionally drive customers away....

As a CSM, figuring out the best way to interact with customers can be a challenge. You don’t want to bombard them with emails or product updates, nor do you want to leave them in the lurch. This is where high-touch and low-touch engagement models come into play....