Members-only Customer Success Why monetizing customer success isn’t optional anymore Customer success is evolving from a cost center to a growth engine. Here's how GoCardless turned CS into £6.8M in revenue....
Members-only CS operations Your guide to customer success operations (CS Ops) Customer success operations, otherwise known as CS Ops, is a new type of role we’re beginning to see crop up within customer success. Like any ordinary operations role, CS Ops functions within customer success to help it run smoothly....
Members-only Customer Success The Customer Success Index Report Discover how top customer success teams are scaling smarter with AI, expanding impact, and redefining success metrics...
Members-only Metrics & Data Why value is the metric that matters most Early in my career as a customer success manager (CSM), I was obsessed with net revenue retention (NRR), customer satisfaction score (CSAT) and...
Members-only OnDemand AI for Customer Success Summit 2025 | OnDemand Catch up on sessions all things AI from experts from Sprout Social, ID.me, Microsoft, GitHub, Salesforce and more....
Members-only Customer feedback Customer feedback management framework A strategic tool that helps organizations systematically collect, analyze, and act on feedback from customers....
Members-only Revenue generation A complete guide to customer success and account management collaboration If you're struggling to get customer success (CS) and account management (AM) on the same page, you're not alone. Misaligned goals, unclear responsibilities, and inconsistent handoffs can lead to frustrated teams and confused customers....
Members-only Case studies Why OnRamp partnered with us at Customer Success Summit New York 2025 Our summits are designed to bring CS professionals together. Here's what OnRamp had to say about their experience at the Customer Success Summit New York 2025....
Members-only Product adoption The complexity of end-user adoption in B2B SaaS Product adoption can be incredibly challenging when your end-users aren’t your direct customers, a common problem in the B2B SaaS space. In a business environment, the customer often isn’t the end user – the actual consumer of your product....
Members-only Events Customer Success Summit Denver | April 2025 | OnDemand Catch up on select sessions from our first ever Customer Success Summit Denver and learn from experts from 6Sense, WordPress VIP, BigID and more....
Members-only Customer Success Transforming customer success as your business expands Customer success can’t scale on instinct alone. It takes structure, strategy, and an understanding of where your business is and where it’s going....
Members-only Revenue generation Upselling and cross-selling The pros and cons In my organization, customer success is multiplicitous: a CSM is a product expert and a customer expert; they own renewals and product support; they function as an owner and generator of revenue....
Members-only Customer feedback Product feedback loop template Framework for capturing, organizing, and acting on customer feedback – without letting anything slip through the cracks....
Members-only Live Sessions Customer success-driven expansion your business can’t ignore Expansion isn’t luck, it’s a skill. Learn how top customer success teams run proven plays that drive revenue, earn influence, and prove business impact....
Members-only Customer support Turning customer complaints into product gold dust Every business encounters customer complaints: they’re an inevitable part of any operation. However, the way these complaints are managed can significantly affect the success of an organization....
