Ones to Watch in Customer Success 2025

CX Trendsetters surge ahead of peers with human-centric AI as their advantage....

AI is a powerful tool that promises efficiency, insight, and automation. In this article, discover how to balance AI and EI in customer success....

Every customer success professional will be acutely aware of how important it is to get customers to use their product. A low-adoption rate is one thing, but unengaged customers left to their own devices may decide to cancel their subscription....

Learn how AI can assist customers and human agents, enhancing customer service through improved accuracy and faster resolution times....

Hitting high renewal rates and driving consistent expansion in customer success isn’t easy. With economic pressure mounting and resources tightening, CS leaders are being asked to do more with less – all while keeping customers happy and growing revenue....

A structured framework designed to help CS and account management teams conduct impactful, data-driven executive meetings with clients....

Thinking about a career in customer success? Wondering how much CSMs really make? Well some CS pros are earning over $250K annually!...

Prioritizing genuine human interactions can be challenging. In this article, discover how to build strong relationships with colleagues and customers....

Catch up on sessions from senior CS leaders at Mastercard, Mulesoft, Zappi, Own Company and more....

Catch up on the latest sessions from Statista, Darktrace, Cisco, Financial Times and more....

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

No business can thrive without an understanding of its customers' health. In this article, discover how to build an actionable health score....

Here’s the thing: social media shouldn’t be reserved for marketing teams alone. Sure, using it to promote new products and reach new prospects is important, but social media can be used by customer support teams to ensure multiple touchpoints with the customer base....