Eve Chatfield - Customer Success Collective

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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success

Eve Chatfield

Eve is a midweight copywriter for Customer Success Collective.

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The future of CS SaaS: Why new logos aren't enough anymore

The future of CS SaaS: Why new logos aren't enough anymore

How to transition from education into customer success (and the skills you need)

How to transition from education into customer success (and the skills you need)

Customer success vs. experience: Metrics that matter

Customer success vs. experience: Metrics that matter

Crack the code to customer health scores

Crack the code to customer health scores

5 must-know interview questions to land the Head of Customer Success role

5 must-know interview questions to land the Head of Customer Success role

How to perfect customer onboarding in a startup business

How to perfect customer onboarding in a startup business

10 upselling best practices every CSM needs to know

10 upselling best practices every CSM needs to know

5 ways to avoid customer support hell

5 ways to avoid customer support hell

How to transition into a Customer Success role

How to transition into a Customer Success role

How AI and automation perfects customer success

AI and automation

How AI and automation perfects customer success

What is the ideal customer success mindset?

What is the ideal customer success mindset?

Why customer support is vital for SaaS

Customer support

Why customer support is vital for SaaS

Bulletproof your CS leadership style

Bulletproof your CS leadership style

Guarantee your customer success team can succeed in CRM

Guarantee your customer success team can succeed in CRM

Build an 11 out of 10 customer success team

Build an 11 out of 10 customer success team

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The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.