Eve Chatfield

Jyo Shukla's mindset for customer success she has cultivated over the years is based on two core elements: The basic need for social interactions, and the growth model your company follows....

How do companies survive the risks of churn while maintaining pricing equilibrium to stay afloat in the market? Well, it all comes down to customer support, customer success, and their roles in fostering customer satisfaction....

Leadership roles can feel like you must shift your priority from yourself to your team or company. But the opposite is true. Nils Vinje explains that good leadership starts with prioritizing yourself....

There's more to CRM and CS than the basics, so working on these together can prove a challenge. Monica Flaherty, Global Business Strategy Leader at Microsoft, has a ton of experience working as a CS leader in the CRM space....

How do you continue to improve your practices, team members, and strategies without losing steam? Mark Higginson, EVP, Customer Success at SixFifty sits down to discuss how to build your team to a phenomenal 11/10....

How do you balance the tech and human parts of onboarding to make sure customers feel truly valued? Brian Nicholls, ex-Vice President of Customer Success and Revenue Operations at RoadSync knows all about managing these components in a way that makes onboarding thrive....

So, you want to transition into customer success? But what steps should you take to ensure you’re entering the role in the best possible way?...

Working for yourself to managing others is a huge transition to make. Josh Zamora, ex-Director of Global Customer Success at Service Now helps manage the transition and building trust within a new management position....

If you do so much as a quick Google search, you’ll find many stories about people taking the education to customer success pipeline. But why is this? And what are the most common steps taken along the way?...

If you're not connecting Sales and Customer Success you're missing out on the powerful synergy between the two. In this interview with industry expert Michelle Wideman, learn how aligning these two crucial departments can benefit both teams and the company as a whole....

If you're not connecting Sales and Customer Success you're missing out on the powerful synergy between the two. In this interview with industry expert Michelle Wideman, learn how aligning these two crucial departments can benefit both teams and the company as a whole....

Unlock the profit potential of happy customers with Swati Chopra, Head of Paid Services and Scaled Customer Success at Intel as they talk about how to monetize customer success....

In this episode, Minna Vaisanen, Head of Customer Success at Growth Engineering Ltd. Tune in as Minna Visanen unravels how systems and data form the digital backbone of CS Operations, transforming customer support from reactive to proactive....

For CSMs, a win-back campaign is a vital strategy used to re-engage customers who may have previously churned or ended their relationship with our company. By targeting these former customers, CSMs aim to persuade them to return and continue their previous relationship with the company....

Parul Bhandari discusses some of the pitfalls when it comes to adopting AI into your success strategy, and some of the rewards gained when it's done right. This talk is perfect for those looking to build on their knowledge of AI in customer success....