Grace Gupta

Grace is the Senior Copywriter and Content Lead at CSC, having been with the company since 2021. Grace thinks the en dash is the queen of punctuation and this is a hill she's willing to die on.

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CS operations

Your guide to customer success operations (CS Ops)

Product adoption

The complexity of end-user adoption in B2B SaaS

Product adoption

How to drive product adoption

CS careers

How much do customer success managers really earn? CSM salaries REVEALED

Customer support

How to incorporate social media into your customer support strategy

CS strategy

Ones to Watch in Customer Success 2025

Leadership

Why 35% of customer success leaders feel undervalued by the C-suite

CS careers

What is the average salary of a customer success manager (CSM)?

Events

Top customer success conferences to attend in 2025

Customer support

Customer support managers: Everything you need to know

Customer segmentation

Your guide to high-touch and low-touch customer engagement models

CS careers

The major challenges facing customer success in 2025

The Customer Success Salary & Landscape Survey 2025

CS careers

What is a customer success manager (CSM)?

Customer support

Serving global customers with offshore customer support