Grace Gupta

Nothing excites us more than celebrating exceptional customer success professionals. This passion fuels everything we do! We’re proud to announce the winners of the 2024 Customer Success Awards!...

Interested in a career in customer success? You should be. Customer success is quickly becoming one of the top career paths around the world.  In 2024, before you consider tax and without including bonuses and stock, the global median baseline salary for a CSM is $75,000....

Benchmark your pay against hundreds of global CS professionals. Every day, customer success professionals like you shape the future of client relationships. But are you being valued fairly for your impact?...

One of the most complex yet often misunderstood aspects of customer success is implementation. It's the critical bridge between sealing the deal and driving long-term adoption – a phase that sets the tone for the entire customer relationship. But implementation isn't onboarding, nor is it adoption....

The ballots have closed and the anticipation is building as we get set to honor the top achievers in customer success at this year's Customer Success Awards....

Customer success practitioners – unite! We're compiling a shortlist of customer success aficionados that'll shine a light on those in the CS community who are predicted to make big waves in 2025. Know someone who fits the bill? Give them the kudos they deserve. 🎖...

When a customer success manager (CSM) leaves their company, moving on to pastures new, there’s a real threat to the stability of the client accounts they’re responsible for. When a trusted point of contact departs, it can shake customer confidence and loyalty....

When we started Customer Success Collective back in 2021, it was with the ambition to establish a centralized hub for CSMs and CS leaders to learn, network and exchange expertise. Within our first year, we put on three virtual customer success events and we certainly got the bug for it!...

Every now and then, aspects of your business will be in need of refreshing to stand tall amongst the competition. But staying ahead of the curve isn’t an easy feat, especially when it comes to making changes from within....

Find out what customer success leadership really looks like in 2024. Leadership can often seem mysterious and out-of-reach – we’re here to make the inaccessible accessible. We’re here to share our findings with you in our first-ever edition of the State of Customer Success Leadership report....

Good teams have processes in place to make them better at their jobs. Great teams have enablement strategies to support and empower them. CS enablement focuses on providing customer success teams with the tools, resources, and knowledge they need to excel in their jobs....

Regardless of industry vertical, it’s the question on everyone’s mind: Will my job still be here in 20 years, or will it be replaced by AI? The long and short of it is no, AI won’t wipe out customer support managers and customer service agents....

At Customer Success Collective, we love hearing from Customer Success Managers. In fact, we’re obsessed with them and the work they do; our small contribution is to create a hub of educational resources for global CS enthusiasts....

The world is full of age-old questions that continually spark, often heated, debates. But to tap into one of the biggest quandaries of the SaaS zeitgeist… who should own customer renewals? Should it be sales? Customer success? Account management? Or perhaps a specialist renewals role?...

Customer experience (CX) and user experience (UX) are two facets of the overall interaction and engagement customers and users have with a brand or product. Sure, both of these terms sound like they’re cut from the same cloth, but they’re interestingly pretty distinct....