Kimberly Ayala - Customer Success Collective

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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success

Kimberly Ayala

Director of Customer Success (North & South America) at Akeneo.

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A complete guide to customer success and account management collaboration

Revenue generation

A complete guide to customer success and account management collaboration

A customer-centric approach to customer segmentation

Customer segmentation

A customer-centric approach to customer segmentation

Embracing the role of revenue generation in customer success

Revenue generation

Embracing the role of revenue generation in customer success

Marketing, sales and product: How customer success can build and maintain cross-functional relationships

Marketing, sales and product: How customer success can build and maintain cross-functional relationships

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The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.