Melanie Moshi

Melanie is a Customer Success Manager at Gatekeeper. She's an advocate and coach for those looking to enter the customer success industry and is passionate about helping new CSMs succeed.

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Why it’s time for you to start using customer success plans

Are you underestimating the power of customer success plans in your client interactions? Well, get ready to see their true potential in enhancing customer relationships and driving results....

5 reasons why customer success is more important than ever

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CS strategy

5 reasons why customer success is more important than ever

Customer success – it’s a hot term right now. It’s one of the top growing jobs of 2020–2022, with more and more companies leaning in on customer-centric philosophies. Does that mean it’s a fad? The numbers (unquestionably) say no....