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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success
Natalia Piaggio

Natalia Piaggio

Natalia has an MBA and with 22 yrs in service orgs, 15+ in CS leadership. Expert in CX, SaaS, scaling teams, exec engagement, and mentoring.

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The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.
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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success