Ready to take the lead in customer experience? The CX Trends 2025 Report is here to help you stay ahead.

Packed with insights from over 10,000 consumers and business leaders across 22 countries, the report reveals how 90% of CX leaders are already seeing strong ROI from AI, and how you can join them.

Want to become a CX trendsetter? This is where it starts.

AI is transforming customer experiences at lightning speed. With this report, you'll uncover the strategies and tools that will shape the future of CX, giving you the insights you need to stay ahead of the competition.

What’s inside?

  • AI-powered success: How CX Trendsetters are leveraging AI tools 4x more effectively than their peers.
  • Consumer expectations: Why 70% of consumers see a gap between companies that use AI well and those that don’t.
  • Emerging trends: The top five trends redefining CX, from personal AI assistants to the power of Voice AI and hyper-personalization.
  • Real-world success stories: How brands like Lush are achieving 82% one-touch resolution rates with human-centric AI.

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