At the heart of every successful business is a team that knows how to support and retain its customers. 

That’s why the Customer Success and Support Summits exist – to bring together the people driving post-sale relationships, from onboarding and success to support and enablement. 

These events are more than just a chance to get out of the office; they’re a place where customer-focused professionals connect, learn, and leave with fresh ideas (and sometimes, new partners 👀).

And for sponsors, the benefits are just as impactful. With an engaged audience of success and support professionals in one space, there's no better environment to showcase a platform or service that’s designed to make their lives easier. That’s exactly what drew OnRamp to the New York 2025 Summit.

Let’s hear directly from Frank Auger, VP of Customer Success at OnRamp, about his experience at the event. 👇

A melting pot of post-sales professionals

“The event was fantastic. I met a lot of people. I enjoyed the cross-section of different post-sales teams that were here, having the multiple summits all in one venue – success people, support people – was really a good set of people to network with and talk to.”

For OnRamp, the value of having multiple summits under one roof was clear. With success and support pros all gathered in one space, the event provided a rare opportunity to engage with a diverse set of roles, all aligned by a common goal: to better serve customers.

Panels that spark real conversations

“I thought the AI panel was fantastic. The presentations were a good mix.”

The team highlighted the AI panel as a standout moment. With emerging technologies like generative AI reshaping customer-facing roles, conversations around its application in CS and support weren’t just relevant  –  they were vital. The range of topics offered a strong balance, providing both strategic insights and practical takeaways.

Building relationships beyond the booth

“The benefit for OnRamp of coming to an event like this is we get to meet a variety of people that we might not otherwise find through our normal marketing and lead generation efforts.”
“We find people who are interested in working with us potentially, but also we just talk to a lot of interesting people, whether it be people who are just attending events or the other sponsors. And it's a good educational event.”

OnRamp found the event offered more than just lead gen. While connecting with potential customers was certainly a plus, the conversations themselves – whether with attendees or fellow sponsors – proved valuable for staying informed and building genuine relationships.

A space where ideas flow

“You learn a lot about what's going on in the field.”
“People here have been very friendly, very outgoing, very eager to share. Sometimes you go to networking events or conferences and you have to pull information out of people. There's been none of that here today. The conversations have been… they’ve just been flowing. It’s been very open and informative.”

When it comes to networking, authenticity matters. And for OnRamp, the summit stood out as a space where people showed up ready to share knowledge and engage in meaningful, easy conversations – a hallmark of a truly collaborative community.

Ready to join us?

If you’re building a product for CS or support, there’s no better place to connect with your target audience than at one of our summits. Whether you're looking to sponsor a talk, host a booth, or simply get in the room, we’d love to have you join us.

Check out our upcoming events calendar and find the right fit for your brand.

And don't forget to download our media guide brochure for more information.

Get the media guide