Outcome-driven engagements are the new big key to CS success
Looking for more on engagement?
Strategies for customer engagement at scale
Finding the time and resources to fully engage with every customer at every stage can be a real struggle. As a CSM at Intercom, I understand the challenges that come with keeping customers engaged and satisfied, especially for startups and companies with limited resources.
Matt O’Boyle
Drive customer engagement through effective communications
My name is Lawrence Ang, and I work with the customer success team at The Financial Times. In this article, I’ll be focusing on customer communications and engagement. Obviously, I’m basing this very heavily on my own experiences, but there are certainly variations for different people.
Lawrence Ang
Harness technology for scalable and personalized engagement
As your clients evolve, so does the complexity of their needs. And amidst this escalating complexity, one question invariably rises to the surface for every Customer Success Manager (CSM): “Is my customer success tech stack up to scratch?”
Achraf Maouloudi
