Members-only Artificial intelligence Will AI kill customer support as we know it? Regardless of industry vertical, it’s the question on everyone’s mind: Will my job still be here in 20 years, or will it be replaced by AI? The long and short of it is no, AI won’t wipe out customer support managers and customer service agents....
Members-only Artificial intelligence How to integrate AI personalization and recommendation systems into your business When we make the most of sophisticated AI algorithms, we can identify upsell opportunities, deliver tutorials for underutilized features, and detect churn risks with remarkable precision. This personalization not only enhances customer satisfaction but also drives loyalty and revenue....
Members-only Artificial intelligence AI and automation in customer success The thoughtful implementation of automation-enabled customer success platforms can greatly enhance Customer Success Managers’ (CSM) ability to maximize the value of customer data and ultimately help reduce churn and improve the overall health of client relationships....
Members-only Artificial intelligence ChatGPT vs. Gemini: The impact of generative AI on customer success Since late 2022, the world hasn’t quite been the same. For months, ChatGPT was peerless. This changed in March 2023 when the world’s largest search engine entered the game: Google released Gemini (formerly known as Bard)....
Members-only Artificial intelligence CS + AI = ? Artificial intelligence in customer success You don’t have to look far in science fiction, be it in books, TV, or film, to find dystopian depictions of artificial intelligence, commonly abbreviated as AI....
