Members-only Customer segmentation A customer-centric approach to customer segmentation Customer segmentation is more than just categorizing clients into who’s paying the most per annum; it's about their diverse needs, aligning services accordingly, and crafting personalized success pathways....
Members-only Customer segmentation Your guide to high-touch and low-touch customer engagement models As a CSM, figuring out the best way to interact with customers can be a challenge. You don’t want to bombard them with emails or product updates, nor do you want to leave them in the lurch. This is where high-touch and low-touch engagement models come into play....
Members-only Customer segmentation A guide to customer segmentation: Strategies and examples Customer segmentation is a fundamental strategy for any customer success team. It's like building a bridge. Just as you wouldn't start building a bridge without a blueprint, a customer success team shouldn't start their work without a clear understanding of their customer base....
Members-only Customer segmentation The ultimate framework for segmenting your customers Customer segmentation is a crucial part of any business strategy, be it used in marketing, customer success, sales, or product teams. It’s the difference between a customer staying put or leaving due to not experiencing product or brand value due to the “spray and pray” approach....
Members-only Customer segmentation What are the best tools on the market for customer segmentation? When we looked at the results of Tools of Choice 2022 report, we discovered that a whopping 88% of CS practitioners use a tool to segment their different types of customers....
Members-only Customer segmentation The ultimate guide to customer segmentation Customer segmentation is a strategy used by businesses that sort and categorize their existing customers by certain characteristics. This strategy has a multitude of benefits, which we’ll be going over in this comprehensive guide....
Members-only Customer segmentation An expert's guide to customer segmentation [Q&A with Unbounce] Customer segmentation is a fundamental tool in a customer success professional’s artillery; the process can provide invaluable consumer insights, streamline mass customization, help teams hone in on niche marketing opportunities and improve brand loyalty and customer engagement....