Ever wish you had a playbook for scaling CS, spotting churn earlier, or proving value beyond NRR?

This report has you covered.

The Customer Success Index report is packed with real insights from over 250 CS leaders across North America and Europe. It reveals how top teams are scaling smarter, leveraging AI, and driving impact - all without doubling headcount.

It’s not just theory. It’s what’s working right now.

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What you’ll learn

  • How top CS teams are using AI to save 10+ hours a week
  • Why 84% of orgs are investing in tools, not just headcount
  • What KPIs are replacing NRR as the go-to metric
  • How Digital CS is scaling experiences without losing the personal touch
  • Why CSQLs are getting more attention than ever

Who it’s for

If you’re leading a CS org, building digital programs, or trying to do more with less, this is your cheat sheet.

Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Its innovative set of customer success, customer education, product experience, and community management products are used by companies of all sizes and industries, including nearly 200 publicly traded organizations.

With Gainsight and its powerful AI, starting and scaling customer acquisition, retention, and expansion has never been easier. Learn how leading companies such as GE Digital, SAP Concur, and Workday use Gainsight at www.gainsight.com.

Grab your copy, free of charge. 👇

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