The future of CS SaaS: Why new logos aren't enough anymore

As a CSM, figuring out the best way to interact with customers can be a challenge. You don’t want to bombard them with emails or product updates, nor do you want to leave them in the lurch. This is where high-touch and low-touch engagement models come into play.

Learn key strategies to measure onboarding success. Discover how to track progress and drive growth effectively.

Thank you for choosing to read my article on leveraging technology to balance scale and personalization. My name’s Mary Poppen, I’m the Chief Customer Officer at Glint, now part of the LinkedIn family.