Ever wished you could peek behind the curtain at companies like Google, Microsoft, or LinkedIn? How do they keep getting their customers coming back for more? Say no more.

At a Customer Success Summit, our keynote speakers aren't just talking theory – they're sharing battle-tested strategies they've actually used. We're talking real solutions to those head-scratching challenges you face daily.

A Customer Success Summit is also the place to build your dream network because let's face it – sometimes it's not always what you know, it's who you know. Our conferences are the ultimate customer success networking event.

The best thing about our bustling events schedule? There’s something for everyone. We’ll be flying across the globe to locations near you: think New York, London, Amsterdam, Chicago, San Francisco and Sydney.

No matter where you are or what you're doing, there’s a customer success conference that’s guaranteed to fit your needs.

Why bother attending a customer success conference in 2025?

When Customer Success Collective was founded, it was with the ambition to establish a centralized hub for customer success managers (CSM) and CS leaders to learn, network and exchange expertise.

Within our first year, we put on three virtual customer success events and we certainly got the bug for it. Fast-forward to 2025, and we’ve got a hell of a lot more in store for you. Our 2025 event calendar has never looked so good.

We're literally* providing you with the bacon to bring back home to your boss.

Is your CEO on the prowl for ROI? We've got you covered. You'll walk away with:

  • Ready-to-use playbooks from companies crushing it in customer success
  • Fresh solutions to those problems keeping you up at night
  • Smart tricks to boost customer happiness (and your metrics)
  • Tools and tech recommendations that actually make a difference

What's not to like about that?

The time has come to jot down some pretty important dates. Pens and paper (or Google Calendars) at the ready, folks. ✍️

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*For legal purposes we're talking purely figurative bacon here. There currently aren't any bacon party favors at Customer Success Summits... yet.

January

Customer Success Summit Washington

When: January 30, 2025

Where: Convene Hamilton Square, 600 14th Street Northwest, Washington, D.C.

Start the year with a power-packed event designed for forward-thinking CS professionals in the historic heart of the U.S. capital.

Network with top industry leaders and discover cutting-edge strategies to drive customer success excellence. Expect invaluable insights and practical tools to help you exceed customer expectations in 2025.

February

Customer Success Summit Austin

When: February 11–12, 2025

Where: Hilton Austin, 500 East 4th Street, Austin, TX

This is Texas, but it ain't no hold'em... Yep, that's right, coming to Texas for the third year in a row. With 30+ speakers sharing their strategies for customer retention, engagement, and satisfaction, you'll leave with fresh ideas and new connections to drive success.

March

Customer Success Summit New York

When: March 11–12, 2025

Where: Convene, 360 Madison Avenue, New York, NY

Some folks like to get away, take a holiday from the neighborhood. But you could take a Greyhound on the Hudson River Line, and enter a customer success state of mind. (Okay, we’ll leave the songwriting to Mr. Joel...)

We’ll be welcoming 30+ speakers and 100+ attendees – with over 80% of this audience being senior management. In true New York style, this conference will be a melting pot of networking, knowledge-sharing and an all-around good time.

So what are you waiting for? Sign up now and take the first step towards becoming a customer success rockstar.

Chief Customer Officer Summit New York

When: March 11 & 12, 2025

Where: Convene, 360 Madison Avenue, New York, NY

As a customer success leader, finding the time to gain strategic insights and connect with industry pioneers can often feel like an uphill battle. at this exclusive gathering tailored for senior leaders.

This conference is a prestigious gathering exclusively for CCOs, right in the cultural and financial hub of the U.S.

Connect with like-minded peers and hear transformative insights from customer success visionaries. Designed for strategic minds driving business transformation through CX.

Don't miss out on the world's premier networking event for customer experience leaders.

Customer Support Summit New York

When: March 11 & 12, 2025

Where: Convene, 360 Madison Avenue, New York, NY

Customer support professionals, this one's for you! Learn how to optimize your customer service strategies and deliver unparalleled support experiences from global experts in the heart of Manhattan.

What's more, our Support Summit is co-located alongside our Customer Success and CCO Summits for optimal networking experiences.

Join the support revolution.

April

Customer Success Summit Denver

When: April 9 & 10, 2025

Where: Denver, CO (Exact location TBC)

Heading to the Mile High City, famous for its scenic beauty and tech-driven growth! Expect a dynamic lineup of CS innovators ready to share strategies for success. Whether you're building CS frameworks or optimizing retention strategies, this summit offers practical solutions.

Don't miss this high-altitude experience.

Chief Customer Officer Summit Silicon Valley

When: April 30, 2025

Where: San Jose, CA (Exact location TBC)

In the heart of innovation and just a stone's throw from tech giants, the CCO Summit is where customer success strategies meet tech-driven insights. Join industry-leading executives for exclusive discussions on maximizing CX in the digital era.

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“Customer Success Collective couldn't have done a more amazing job creating a CS community that's modern and collaborative with representation from some of the smartest leaders in customer success. I can't wait for the next event!"
- Edward Chiu, Co-Founder & CEO of Catalyst

May

Customer Success Summit Amsterdam

When? May 16-17

Where? Hotel Okura Amsterdam, Ferdinand Bolstraat 333, Amsterdam, Netherlands

Welcome to our very first European event of the year, bringing customer success brilliance to the land canals and culture! Join us in the picturesque city of Amsterdam for two days of groundbreaking insights and actionable strategies from global CS leaders.

By the end of the event, you'll not only be armed with cutting-edge strategies but also a new network of colleagues and friends in the CSC community. So, join us in Amsterdam and take the first step towards revolutionizing your customer success approach.

Sign up and bloom with us. 🌷 (We'll see ourselves out...)

September

Customer Success Summit San Francisco

When? September 4-5

Where? San Francisco Marriott Marquis, 780 Mission StreetSan Francisco

Back in the Bay Area, where CS magic meets the Golden Gate and innovation thrives! Join 30+ speakers and over 100 attendees for a deep dive into CS excellence in the city known for tech and creativity.

On the fence about attending? Hear from those who attended back in 2022. 👇

Customer Support Summit San Francisco

When: September 03 & 04, 2025

Where: San Francisco, CA (Exact location TBC)

Learn how to deliver exceptional customer support experiences with insights from top global brands, all while soaking in the innovative vibe of Silicon Valley's gateway.

Chief Customer Officer Summit San Francisco

When: September 03 & 04, 2025

Where: San Francisco, CA (Exact location TBC)

Join top-tier CCOs in a strategic exchange of ideas, insights, and leadership strategies to drive customer success transformation in your organization – all set against the backdrop of the Golden Gate.

October

Customer Success Summit Boston

When? October 3-4

Where? The Westin Copley Place, 10 Huntington Ave, Boston

At our last customer success conference in Boston, we hosted a range of world-class speakers from iconic companies like Stripe, Google and MuleSoft… how d’ya like them apples?

Last year’s Boston event was a networking triumph, with plenty of people forging new connections and learning how to crack their CS pain points.

Don’t just take our word for it though, here’s what one satisfied attendee had to say about our past event.

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"[The event was] impactful. I think I can take some of the learnings back to our teams and say, 'This is something I think we need to invest in in the future', or 'I think we should be attending these events more’ because gaining an understanding of how the industry as CS as a whole is doing is very important for us moving forward.”

- Shayan Goodarzi, Senior Manager of Customer Success at UiPath

November

Customer Success Summit Sydney

When? November 6

Where? Doltone House, Jones Bay Wharf, Level 3, 26-32 Pirrama Road, Sydney

We’re heading back Down Under to Sydney, where the iconic Harbour Bridge meets professional growth! Join us for a one-day festival where the best minds in CS share their secrets for driving success and retention.

We're thrilled to be spreading enablement insights worldwide, and our event down under is a major part of that mission. Last year, we brought together an outstanding lineup of speakers from Software AG, Indeed, Hubspot and more, to share their expertise and help you take your skills to the next level.

Whether you're looking for inspiration on how to climb the career ladder, wanting to ignite a customer-centric culture shift, researching your tech stack options, or seeking ways to boost customer success team performance, this event is for you.

We're working hard to finalize all the details, so stay tuned for updates right here. Make sure to keep a lookout – you won't want to miss this.

Customer Success Summit Chicago

When? November 15-16

Where? Convene, 333 North Green Street, Chicago, IL

Get ready for an incredible two days in the Windy City. As our final stop on the US tour bus, we’re brimming with excitement at the prospect of bringing together some of the finest Midwestern talent and providing a customer success experience bigger than ever.

We challenge you to leave this summit without some newfound knowledge in your pocket.

December

Customer Success Summit London

When? December 3–4, 2025

Where? London, UK (Exact location TBC)

What better way to round off our 2025 events calendar than a trip to CSC’s own stomping ground?

As our final EMEA event of the year, expect the royal treatment when it comes to game-changing CS tactics and strategies.

Whether you're looking to expand your knowledge, network with like-minded professionals, or simply have a great time, this event is perfect for you. 👇

Chief Customer Officer Summit London

When? December 3, 2025

Where? London, UK (Exact location TBC)

Over two days, we're bringing together 100+ members of the C-suite to experience a wide range of informative sessions, workshops, and roundtable discussions.

For senior CX leaders ready to drive transformation and inspire change in the UK’s cultural and business hub. Join a curated experience of executive discussions and actionable insights.

Did you miss one of our events and are kicking yourself for it?

Fear not, because, with a CSC membership plan, you can now catch up on all of our amazing events anytime, anywhere. That's right, you'll have full access to every single CSC event – OnDemand, at your fingertips.

And here's the best part – our membership plan includes both in-person and virtual events. This means that you can stay up-to-date with the latest insights and trends, no matter where you are in the world. With heightened access and more value for your moolah, this is the perfect opportunity to invest in your professional development and take your skills to the next level.

Want a sneak peek of what’s on offer? Here’s a session from our 2022 trip to San Francisco - free to view for everyone.

Check out Shayan Goodarzi, Senior Manager, Customer Success at UiPath discuss the important relationship between AI and customer success. Right here, on us.👇

So what are you waiting for? Sign up for our CSC membership plan today and never miss out on a single event again.