Turning customer success into a profit center is the game-changing strategy you need
Looking for more on CS monetization?
Confessions of a reluctant revenue owner
The customer success community has been in a heated battle about whether or not we should drive the revenue train. The debate is over, and here’s the verdict: we are revenue generators – so all aboard the Expansion Express. I suggest we start in the bar car, with snacks.
Virginia Bloom
How revenue & customer success can work together more effectively
In many organizations, sales and customer success exist as two distinct entities, interacting only to hand off accounts and, while this setup may work for some, when both teams are aligned, magic happens.
Emma Bilardi
How GoCardless monetized customer success
Customer success has shifted from a supportive function to a key driver of business growth and profitability. In this article, discover how GoCardless has monetized CS.
Hamish Wood
